PRODUCT WARRANTIES and RETURN GOODS POLICY
AIR TECH SALES is a manufacturers representative sales organization. We do not manufacturer any products. The companies we represent have been carefully selected and each has a reputation for quality products, excellent customer service, prompt delivery, and comprehensive product warranties.
Even the best of manufacturers at times have part failures. When a part fails the customer has a choice; either repair the product or send it back to the manufacturer for repair. Usually there is not enough time to return the product and doing so can be quite expensive. Unfortunately, this means that the customers (you) are involved with most warranty repair work.
Along with the normal warranty replacement parts the manufacturers receive many items that are not covered under warranty; for example, parts damaged by the freight carrier or customer, parts that have had incorrect voltages applied, parts that are out of warranty, and parts that are still operational. The manufacturer is interested in resolving all problems the first time around and will replace any defective part that is under warranty but they want an opportunity to inspect the suspect parts before replacement.
AIR TECH SALES DOES NOT OFFER A PRODUCT WARRANTY ON ITEMS SOLD
PRODUCT WARRANTIES:
Product warranties are provided by each manufacturer and they vary in scope from manufacturer to manufacturer. Each warrants their respective products for a specific length of time, and will replace or repair defective items that are returned to the factory, freight prepaid, within their specified warranty period providing that proper authorization has been granted. When purchasing products from any supplier it is good practice to ask for a copy of the manufacturers product warranty.
WARRANTY PART REPLACEMENT:
If a part needs to be replaced while under warranty, more often than not, it must be returned to the manufacturer for inspection. The factory will issue instructions and an authorization number for returning the part. The freight cost for this return is paid by the customer. The manufacturer will determine if the product is under warranty and if it failed under normal operating conditions. If the part is found defective a new or repaired part will be shipped to the customer.
EXPEDITE REPLACEMENT OF WARRANTY PARTS:
To expedite product repair, a new part can be shipped to
the customer prior to the factory inspection.
IF A NEW PART IS SHIPPED PRIOR TO FACTORY INSPECTION THE CUSTOMER WILL
BE INVOICED, EVEN THOUGH IT MAY BE A WARRANTY TRANSACTION. THE CUSTOMER
IS REQUIRED TO PAY FOR THESE REPLACEMENT PARTS. ONLY WHEN THE SUSPECT PARTS
ARE RETURNED TO THE MANUFACTURER AND ARE FOUND TO BE DEFECTIVE AND STILL
UNDER WARRANTY WILL A CREDIT BE ISSUED.
LABOR AND OTHER COSTS:
Labor required to determine the problem, or in the removal
and replacement of defective parts, is not included as part of most manufacturers
product warranties. This is a sensitive subject when a customer may spend
many hours working on a new product that arrived only to find it contains
defective parts. Contact AIR TECH SALES WITHIN 7-DAY OF RECEIPT OF SHIPMENT
if you find a defective or damaged product. We have found, in some cases,
the manufacturer will cover a reasonable amount of labor costs if the
problem is presented to them with full written details and in a timely
manor, but NO COST INCURRED BY THE CUSTOMER WILL BE REINBURSED WITHOUT
PRIOR WRITTEN FACTORY AUTHORIZATION.
RETURN GOODS POLICY:
Items purchased from AIR TECH SALES many not be returned for credit without prior written authorization by AIR TECH SALES. Special order and custom manufactured items may not be returned under any circumstances.
Standard stock items may be returned under the following conditions:
- Prior written authorization is obtained from AIR TECH SALES.
- Items are returned within 60 days of purchase date.
- Returned goods must be in "like new" condition, not used.
- Returned goods must be returned in original cartons.
- A 35% restocking fee for returned goods will be applied
- All freight charges will be the responsibility of the purchaser.